Shipping policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Most orders will be shipped to you via USPS Priority Mail. Shipping charges and delivery estimates for your order will be calculated and displayed at checkout. 

Please note that these are estimates and not guarantees. Delivery times may be affected by weather conditions, holidays, or other factors beyond our control.

Shipping Restrictions

At this time Rettig Music only ships to addresses within the continental United States. Rettig Music cannot ship to Alaska, Hawaii, California, US Protectorates, and APO/FPO addresses. Rettig Music does not currently ship internationally.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). If you do not receive a tracking number through the email used to place the order, please contact us at customerservice@rettigmusic.com

 

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at customerservice@rettigmusic.com. We cannot guarantee address changes once an order has been processed or shipped.

Customs, Duties and Taxes

Rettig Music is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

Rettig Music is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Questions

If you have any questions about our shipping policy, please contact us by email at customerservice@rettigmusic.com or call 1-800-526-8742